What to do

1. Communicate with partners
   The strongest area responses going into lockdown included those where partners spoke regularly, collaborated and shared plans, streamlined support, strengthened referral mechanisms and reduced duplication.
   
2. Communicate plans with those who may need services
   
3. Give clear instructions
   Communicate what support is available, to who, in what formats, and how they can access it.
   
4. Proactively contact clients identified as a priority
   Contact people you have identified as needing support to access services remotely.
   
5. Ensure staff and volunteers clearly understand the plan
   Make sure start dates, and how to communicate to clients, are understood.