RETURNING TO FACE-to-fACe services
Practical advice and resources on delivering face-to-face services safely
How-to GUIDE
The how-to guide aims to help organisations prioritise their clients and services, whilst reflecting how organisations operate differently, with different clients and services.
Consult regularly
Involving everyone in your plans builds trust and confidence.
Assess
Understanding needs of clients is essential to identifying gaps.
Secure
Meeting a range of needs with less resources requires prioritisation.
Communicate
Preparing effectively, to ensure nothing falls through the gaps.
Train
Communicating and putting your plans to work.
Deliver
Reviewing your success and tweaking proccesses.
Review
Reviewing your success and tweaking proccesses.
Stories from the Sector
We spoke to several organisations and experts about how they're adapting to a new normal. Choose a story below to find out what they had to say.
Resource library
We know there's a lot of information, which can sometimes be overwhelming. Our team have compiled a library of the most important guidance and resources, only from trusted sources.
View the resource libraryContribute
These resources are built by you, for you.
Email us if there’s anything you would like to add.