Practical advice and resources on delivering face-to-face services safely
The how-to guide aims to help organisations prioritise their clients and services, whilst reflecting how organisations operate differently, with different clients and services.
Involving everyone in your plans builds trust and confidence.
Understanding needs of clients is essential to identifying gaps.
Meeting a range of needs with less resources requires prioritisation.
Preparing effectively, to ensure nothing falls through the gaps.
Communicating and putting your plans to work.
Reviewing your success and tweaking proccesses.
Reviewing your success and tweaking proccesses.
We spoke to several organisations and experts about how they're adapting to a new normal. Choose a story below to find out what they had to say.
We know there's a lot of information, which can sometimes be overwhelming. Our team have compiled a library of the most important guidance and resources, only from trusted sources.
View the resource libraryThese resources are built by you, for you.
Email us if there’s anything you would like to add.