Develop your service

Immigration advisor supervision

This is an introduction to the supervision of immigration advisors.

Announcement banner
OISC now called IAA

On 16 January 2025, the new name for the Office of the Immigration Services Commissioner (OISC) became the Immigration Advice Authority (IAA)

take the survey

Icon for service delivery

Partner Supervision Needs Survey

We would like to find out more about your supervision needs so that we can plan the most effective support. The closing date is 3rd September 2021.

Take the survey

Sections

Introduction

Supervision basics

Helpful resources

Get in touch

Back to top

Introduction

This is a short guide to help you understand the basics of supervising immigration advisors and the IAA (formerly OISC) requirements.

Supervision basics - who, what, when & why?

OISC supervision presentation image

Check out our brief slides on supervision

  • Why do we need supervision?
  • Who can be a supervisor?
  • What do supervisors need to do?
  • Who can work unsupervised?
  • Who must be supervised?
  • What do the IAA require?

Helpful resources

Refugee Action Legal Training Group

Join the Refugee Action Legal Training Group - a forum for legal advisors to share tips.

Take the 5-minute partner survey

Over the next few months we'll be developing the support we offer around immigration advisor supervision. To tell us what you need, please fill out our 5-minute partner survey. If you'd like to talk through your supervision needs and solutions, the FIAP Team is happy to help.

IAA/OISC Supervision Guidance Booklet

This is the official OISC guidance on supervision. It sets out what they expect you to do, and how to do it.

Get in touch

If you have a question about supervision, please email Julie or James at Refugee Action. We aim to reply within one week.

Email JulieEmail James