Design Hops: Understanding User Needs
A design hop is the first practical step into exploring the role of digital in charities’ services.
What will you do?
Gain confidence
Gain confidence with digital and learn a design process to use in future.
Make discoveries
Discover new insights and knowledge about your service users’ habits and needs.
Generate ideas
Come up with ideas and get access to digital tools and resources to solve challenges.
About Design Hops
There is a direct link between digital exclusion and poverty, and evidence shows that the digital gap is widening. Therefore it’s vital that the refugee and migrant sector think hard and act to ensure digital inclusion. Building organisations’ human centred design and digital skills is key to this. As is ensuring that when we design services and solutions, we centre them around the needs of those that use the services.
Here’s an article about how Hops have helped past attendees which gives an insight into how it has helped organisations.
How long is a Design Hop
The Hop is taught over 6 weeks:
- 3 group sessions on Zoom, with a 3 week gap for user research
- Online learning modules
- Practical activities in between each group session
We recommend participants set aside around 1-2 days for Hop sessions and activities over the six-week period.
When is the Design Hop
The Hop group sessions take place on the following dates:
- Wednesday 5th October – 11:00-12:30pm
- Wednesday 12th October – 11:00-12:30pm
- Wednesday 9th November – 11:00-12:30pm
Sign up to a Design Hop
The course is free to join but there will be a limit of 18 places. We will prioritise applications from organisations led by Experts by Experience/ those with lived experience of immigration control and small- medium sized organisations.
Please get in touch if you are interested but have barriers to being able to get involved - we have a small budget which can support with this.
Sign up to a free Design Hop. You will be directed to a form managed by CAST, our Design Hop delivery partner.